Organization: Sendik's Food Markets
Date Posted: 2/1/2021
Location: Milwaukee, Wisconsin
Type of Position: Full-Time



Job Summary:

The Customer Service Office Associate will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Customer Service Office Associate is to oversee office tasks, associates, customer satisfaction and standards for Customer Service, in the absence of a Customer Service Manager. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Attributes of a Sendik’s Associate:

  • Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business
  • Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others
  • Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers
  • Detail-Minded; work efficiently, focused and maintain attention to detail
  • Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company
  • Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s

Duties & Responsibilities:

  • Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
  • Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program Assist with opening duties including, but not limited to, unlocking registers, collecting newspapers, making coffee and auditing bakery shrink
  • Review register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
  • Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
  • Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
  • Coordinate daily grocery orders in log and delegate task to team as needed (not a part of Sendik’s Express)
  • Assist with scheduling break/meal times to ensure coverage throughout the day
  • Assist with closing duties, including, but not limited to, re-balancing and settling drawers and completing the cleaning list
  • Assist with answering phones, transferring calls and daily store announcements
  • Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
  • Oversee, manage and train associates; including, but not limited to coaching, recognition and feedback
  • Communicate with Customer Service Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
  • Assist with store promotional sales events as needed
  • Assist with the training and mentoring of new associates in Customer Service
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
  • Assist with all other Customer Service duties as needed


  • Must be a minimum of 18 years of age due to handling wine and spirits
  • Prior experience in customer service, cash handling and leadership experience is required
  • Proficient Accounting or Finance experience is preferred
  • Ability to successfully lead, coach, train and motivate a team
  • Ability to provide clear direction and delegate responsibilities to a team
  • Ability to quickly adapt to changing conditions, priorities and circumstances
  • Ability to maintain composure, meet deadlines and work effectively under pressure
  • Ability to work effectively in a fast-paced environment
  • Excellent communication, organizational and planning skills
  • Ability to make independent decisions regarding department needs and priorities
  • Strong verbal and written communication skills
  • Strong sense of urgency, time management, prioritization and multitasking skills
  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
  • Excellent attention to detail
  • Excellent problem-solving and conflict resolution skills
  • Exceptional customer service skills
  • Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
  • Ability to stand, walk, lift, bend, push/pull for extended periods of time
  • Ability to lift up to 50 pounds



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