Organization: Sendik's Food Markets
Date Posted: 2/1/2021
Location: Milwaukee, Wisconsin
Type of Position: Full-Time



Job Summary:

The Deli Lead/Chef will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Deli Lead/Chef is to oversee production, associates, customer satisfaction and standards for the Deli Department, in the absence of the Deli Manager. As a part of the Sendik’s leadership team, the Deli Lead/Chef must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Attributes of a Sendik’s Associate:

  • Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business
  • Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others
  • Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers
  • Detail-Minded; work efficiently, focused and maintain attention to detail
  • Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company
  • Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s

Duties & Responsibilities:

  • Serve customers in the Deli Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
  • Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques
  • Oversee weekly production scheduled for the Deli Department
  • Ensure that the Deli Department is always full and fresh with the best quality deli products
  • Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
  • Maintain and update weekly reports (purchasing, sanitation and inventory)
  • Order inventory based on reports (shrink, overage, expired, etc.)
  • Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
  • Create attractive Deli Department displays and end caps based on specific sales for the week
  • Communicate with Deli Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
  • Participate in additional training and leadership activities as directed
  • Assist with store promotional sales events and catering events as needed
  • Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
  • Assist with all other Deli Department duties, including cooking, as needed


  • Must be a minimum of 18 years of age due to required operation of Deli equipment
  • Prior experience with food handling and cooking, preferably in a grocery setting, as well as, leadership experience is required
  • Ability to successfully lead, coach, train, develop and motivate a team
  • Ability to provide clear direction and delegate responsibilities to a team after determining department needs
  • Strong knowledge of local and state health, sanitation and safety regulations
  • Ability to quickly adapt to changing conditions, priorities and circumstances
  • Ability to maintain composure, meet deadlines and work effectively under pressure
  • Ability to work effectively in a fast-paced environment
  • Excellent communication, organizational and planning skills
  • Ability to make independent decisions regarding department needs and priorities
  • Strong verbal and written communication skills
  • Strong sense of urgency, time management, prioritization and multitasking skills
  • Strong sense of team – ability to anticipate the needs of the team
  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
  • Excellent attention to detail
  • Excellent problem-solving and conflict resolution skills
  • Exceptional customer service skills
  • Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
  • Ability to stand, walk, lift, bend, push/pull for extended periods of time
  • Ability to lift up to 50 pounds



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