Organization: Rishi Tea & Botanicals
Date Posted: 5/11/2022
Location: Hartland, Wisconsin
Type of Position: Full-Time
Department: Inventory
Reports To: Director of Inventory Management
FLSA Status: Exempt
Travel: None
Schedule: Hybrid - 4 days onsite, 1 day remote. 8am-5pm



The Demand Planner is responsible for managing stock levels and on time replenishment and fulfillment of orders and for balancing production with inventory and customer requirements. This role deals with Materials Resource Planning and Management of Capacity and informs Production of the schedule on a recurring basis. The Demand Planner works in a dynamic production environment and acts a communication liaison between multiple departments in overseeing the efficient and timely execution of production orders to achieve stock availability and forecast goals.


The essential duties and responsibilities include the following. Rishi Tea reserves the right to change or amend the position and essential duties due to the needs of the business.

  • Enter, Edit & Review all Production Orders
    • Replenishment to Plan
    • New Items to Plan
    • By Special Order or Private Label to Sales Order
  • Accurately manage the data on all Production Orders
    • Due Dates
    • Line Codes
    • Workflow Status (Firm Planned, Released, Finished)
    • Bill of Materials
    • Requested and current reforms reviewed prior to production
  • Oversee the Master Production Plan
    • Review overallocations and adjust accordingly to eliminate stock outs
    • Confirm out of stocks & discontinuations and research and communicate accordingly
    • Coordinate Production Order Workflow Status, Line Codes and Due Dates to issue a Master Schedule for Production
    • Communicate to Management regarding progress to completion, disruptions to stock or missed due dates
    • Ensure all Released Production Orders are in progress with Production or adjusted appropriately
  • Daily review and maintenance of out of stock and back in stock dates for Production Orders and data based on Production and material availability
  • Analysis of quarterly sales forecasts to Production Orders for future production and needed raw materials
  • Participate in meetings with Procurement to understand raw material delays or out of stocks and adjust Production Order dates accordingly
  • Communicate to operations leadership recommended long-term capacity improvements as needed for growth based on forecast
  • Monitor and manage Production Orders and consumption usage in Business Central ensuring that the data is up to date and appropriate for timely replenishment
  • Ensure needed materials are available between warehouses, including scheduling of in-house printing of labels
  • Communicate BOM inaccuracies or updates needed such as Special Instructions, Do Not Produce, omissions or temporary reforms addressed
  • Comply with all food manufacturing and facility safety requirements.
  • Responsible for being aware of and following all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position

Goals of Position

  • Replenishment stocks managed to positive and proactive impact stock levels preventing loss of sales and sales order fulfillment disruption
  • Production Planning is accurate and used for scheduling, procurement, and inventory management
  • Increased productivity and efficiencies gained as a result of improved planning activities

Supervisory Responsibilities
There are no direct Supervisory requirements, however the Production Planner will have a leadership role of participating and leading cross functional meetings.

Sphere of Interaction
This position interacts and interfaces with the following roles and positions:

  • Production Manager & Supervisors to assist with creating work schedules based on the plan
  • Director of Inventory and Buyers on material resources, item numbers and adjustments
  • Quality Assurance on NCM’s and Bill of Material updates
  • Sales & Marketing and Fulfillment related to back in stock and out of stock information

To perform the job successfully, an individual should demonstrate the following competencies:

  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Independent Worker – Is able to work without constant instruction and supervision; stays focused and productive.
  • Analytical - Synthesizes complex or diverse information; Able to parse large amounts of data and distinguish the pieces with a large impact; Uses intuition and experience to complement data; Designs work flows and procedures; Employs logic when solving problems.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Cost Consciousness - Conserves organizational resources; actively works to reduce or eliminate waste.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly; listens and gets clarification; Responds well to questions; attends meetings as required.
  • Written Communication - Writes clearly; Edits work for accuracy; Able to read and interpret written information in English.
  • Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; works overtime when necessary. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Safety Minded – Considers safety to be a top priority; understands and always follows safety rules; reports all safety violations, near-miss incidents and injuries; encourages co-workers to work safely and conscientiously.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience Required

  • High School Diploma
  • 1 Year production order scheduling, planning experience
  • At least 1 Years’ relevant experience in a multi-line manufacturing environment
  • Intermediate experience and proficiency with MS Applications especially MS Excel


  • Associates Degree
  • 1 Year production Order scheduling, planning experience
  • 3 Years’ relevant experience in a multi-line manufacturing environment.
  • Advanced experience and proficiency with MS Applications especially MS Excel
  • Experience with NAV Software
  • Some experience and training in a Food Safety Certified facility
  • Some experience and training in an Organic, Kosher, or other certified products facility
  • Bilingual - Spanish

Language Skills:
Ability to read and interpret documents such as safety rules, work instructions, operating and maintenance instructions, and procedure manuals which are written in English. Ability to effectively communicate information via verbal or written mediums. Ability to speak effectively and present information to coworkers and supervisors as needed.

Mathematical Skills
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and apply concepts to practical situations. Ability to read and interpret figures, graphs and plots. Ability to manage, organizes, analyze and decipher large amounts of data.

Reasoning Ability
Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Ability to solve problems via a logical, analytic approach.

Computer Skills
To perform this job successfully, an individual should have intermediate PC skills and proficiency with CRM or ERP tools, internet software, and Microsoft Office applications including Outlook, Word and Excel. Must have the ability to operate general office equipment including copier.

Other Skills and Abilities
Ability to multi-task. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines.

Physical Demands
While performing the duties of this Job, the employee is regularly required to sit in front of a computer for prolonged periods, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 20 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee will also be exposed to receiving areas and warehouses. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.



Please send your resume and cover letter to [email protected]